Effective Date: February 26, 2025
At Ice Street, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process. Please read the following policy carefully.
Returns
Eligibility
To be eligible for a return, your item must:
- Be in its original condition, unworn, and unused.
- Have all original tags and packaging intact.
- Be returned within [Number] days of the delivery date.
- Not be a final sale or non-returnable item (e.g., intimate apparel, accessories due to hygiene reasons).
How to Initiate a Return
- Contact our customer support team at support@icestreetclo.com or +1 248-785-8545 to request a return authorization.
- Provide your order number and the reason for your return.
- Once your return is authorized, we will provide you with instructions on how to ship the item back to us.
- Package the item securely and include a copy of your order confirmation.
- Ship the item to the address provided by our customer support team.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure your return is received.
Inspection and Processing
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. Please allow 2 business days for us to process your return.
Refunds
Eligibility
Refunds will be issued for eligible returned items that meet our return policy requirements.
Refund Process
If your return is approved, we will process your refund to the original method of payment. Please allow 3-10 business days for the refund to be reflected in your account. Refund times may vary depending on your bank or payment provider.
Non-Refundable Items
The following items are non-refundable:
- Final sale items.
- Items damaged due to misuse or negligence.
- Items returned without prior authorization.
Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.
Policy Changes
We reserve the right to modify this Returns & Refunds Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Contact Us
If you have any questions or concerns about our Returns & Refunds Policy, please contact us at:
enquiries@icestreetclo.com
+1 248-785-8545
1 Babani St, Apapa Road, Ebute-Metta, Lagos