INTRODUCTION
These conditions of use govern the use of Ice Street website and any purchases made through it. By accessing our site or purchasing from us, you agree to these Terms. Please read these conditions of use carefully before ordering any Products from our site..
PRODUCT INFORMATION AND AVAILABILITY
We strive to provide accurate product descriptions. However, there may be slight differences in colour or appearance due to screen settings. Product availability may vary, and we reserve the right to limit quantities or discontinue items without notice.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing your order, you will receive an email from us confirming that we have received it. If you do not receive this email, please contact customer support using the live web chat on the website or send an email to support@icestreethq.com. Kindly note that this acknowledgment does not signify that your order has been accepted or that a contract has been established between you and us. All orders are subject to availability and our acceptance, which we reserve the right to decline for any reason.
After submitting your order, we will promptly reach out to your bank or card issuer to authorize payment from your account. Your order will only be processed once full payment is received. If your order is accepted, we will notify you with an additional email (‘Dispatch Confirmation’) indicating that the product is being prepared for dispatch. At that point, a contract (‘Contract’) between you and us will be formed.
ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
Ice Street strives to ensure that all information provided on our website, marketing materials, and other communications is accurate, complete, and up-to-date. However, we make no guarantees regarding the accuracy, completeness, or timeliness of the information.
- If an error is discovered, we reserve the right to correct it, update information, or cancel orders that may have been affected by inaccurate information.
- The content provided on our platform is for general informational purposes and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information.
- We do our best to present accurate descriptions, pricing, and availability of products. Despite these efforts, occasional errors may occur, such as typographical errors, inaccuracies, or omissions.
- Certain content on the site may be historical and is provided for reference only. We reserve the right to modify the contents of the site at any time but have no obligation to update any information.
PAYMENT METHOD
There are easy ways for you to pay for Your Order. We accept payment by Paypal, credit card and debit cards. All transactions are processed securely, and we do not store payment information.
SHIPPING AND DELIVERY
- Shipping Times: Estimated delivery times range from 3 to 10 business days, depending on the location.
- Shipping Fees: Customers are responsible for all shipping fees, which will be calculated at checkout.
- International Orders: The customer is responsible for any customs duties, taxes, or other fees.
- Lost or Delayed Shipments: We are not liable for delays due to customs or other external factors.
PRICING ANDTAXES POLICY
- Prices are displayed in listed in the applicable currency and are subject to change without notice. Applicable taxes and shipping fees will be added at checkout.
- All prices listed on our website or promotional materials are subject to change without prior notice.
- Discounts and promotions are time-limited and subject to terms specified in promotional announcements.
SERVICE MODIFICATIONS
We may update or modify any part of our services, including website functionality, features, or offerings, to enhance user experience or comply with new regulations. Such modifications can be made at our discretion and may not be communicated beforehand.
PRODUCT USE AND CARE
- Our products are designed for specific uses, as indicated in product descriptions. Customers are responsible for following any care instructions provided to maintain product quality.
- Ice Street is not responsible for damage to products resulting from improper use or failure to follow care instructions.
CUSTOMER RESPONSIBILITY FOR ACCURATE MEASUREMENTS
- Customers are encouraged to refer to our detailed sizing charts and measurement guides available on our website. These guides provide step-by-step instructions to help you take precise measurements at home.
- Ice Street is not liable for size issues that arise from incorrect or inaccurate measurements provided by customers. Selecting the appropriate size based on accurate measurements is the responsibility of the customer. If assistance is needed in understanding sizing or measurements, our customer support team is available to provide guidance.
- For custom-sized orders, accurate measurements are essential as these items are made to fit your specific measurements. Incorrect measurements may result in additional costs for alterations or adjustments.
EXCHANGE POLICY
Once an item has been returned and refunded, exchanges for that item will not be processed. You will need to place a new order if you wish to receive a different product.
CORRECTNESS OF BILLING AND ACCOUNT DETAILS
To provide a seamless shopping experience, We requires accurate billing and account information from all customers. By placing an order, you agree to provide current, complete, and accurate purchase and account details.
Customer Responsibility
- Customers must ensure that all billing and shipping information entered during checkout is accurate and up-to-date. This includes name, billing address, shipping address, and payment details.
- Providing incorrect or incomplete information may result in delays or non-delivery of orders. We are not liable for orders delayed or lost due to inaccurate information provided by the customer.
Verification
- We reserve the right to verify any information provided and may request additional details to validate purchases. If discrepancies are found, Ice Street may contact you or cancel your order at our discretion.
Account Management
- Customers with registered accounts are responsible for maintaining the confidentiality of their account and password. Ice Street will not be held responsible for any unauthorized access to your account due to failure to protect your login credentials.
CANCELLATION OF ORDER
We strive to process and ship orders as quickly as possible to ensure timely delivery to our customers. However, we understand that situations may arise where an order needs to be cancelled. Below are the guidelines for order cancellations:
Customer-Initiated Cancellations
- Timing: Customers can request to cancel their order within 24 hours after placing it. If the order has already been processed or shipped, cancellations will not be possible, and customers will need to follow the return process once they receive the item.
- How to Cancel: To cancel an order, customers must contact our customer service team via email support@icestreethq.com/live chat and provide their order number and reason for the cancellation.
- Confirmation: Upon receipt of a cancellation request, we will send a confirmation email to notify whether the cancellation was successful or if the order has already been processed.
Non-Cancellable Orders
- Custom or Personalized Orders: Orders for custom-made or personalized items cannot be cancelled once production has started.
- Final Sale Items: Clearance and final sale items are non-cancellable and non-refundable.
Company-Initiated Cancellations
Ice Street reserves the right to cancel an order at our discretion for any of the following reasons:
- Stock Unavailability: If the item is no longer in stock or available.
- Payment Issues: If there are issues with payment processing, such as declined transactions or suspected fraudulent activity.
- Incorrect Information: If there is a significant error in the product description or pricing.
- Compliance with Laws: If fulfilling the order would violate any laws or regulations.
Refunds for Cancellations
- Processing Refunds: For successfully cancelled orders, a full refund will be issued to the original payment method within 5-7 business days.
- Partial Refunds: In cases where only part of the order is cancelled, a partial refund will be issued for the cancelled items only.
WE HANDLE YOUR PERSONAL INFORMATION AS OUTLINED IN OUR PRIVACY NOTICE
How we use any personal data you give us is set out in our Privacy Notice: Privacy Policy – Ice Street
INTELLECTUAL PROPERTY RIGHTS
All content on this website, including text, images, and trademarks, belongs to Ice Street and may not be reproduced without permission. You are responsible for keeping your account details secure. Notify us immediately if you suspect unauthorized use.
THIRD-PARTY LINKS
Ice Street may include links to third-party websites, services, or content that are not owned or controlled by us. These links are provided for convenience and informational purposes only, and we do not endorse or take responsibility for any third-party content.
No Control Over Third-Party Websites
We do not control, monitor, or have any responsibility for the content, privacy policies, or practices of third-party websites or services. You acknowledge and agree that Ice Street Global Ltd is not responsible for any damage or loss caused by or in connection with the use of third-party websites.
Risk of Using Third-Party Links
Accessing third-party links is at your own risk. We recommend reviewing the privacy policy and terms of service of any third-party website you visit to understand how your data will be handled.
External Websites
These third-party websites may have their own terms and conditions, which may differ from those of Ice Street Global Ltd. By using these external websites, you are agreeing to their terms.
Liability Disclaimer
Ice Street is not responsible for any direct or indirect losses, damages, or issues that result from your interactions with any third-party website or service linked from our site.
GOVERNING LAW
These Conditions of use shall be governed by and construed in accordance with Nigeria laws.
CHANGES TO CONDITIONS OF USE
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.
CONTACT INFORMATION
For any questions regarding these Terms, please contact us at support@icestreetclo.com
