Have a question about your order, shipping, or returns? Our FAQs provide quick answers to the most common inquiries.

Our FAQs provide quick answers to the most common inquiries.

Question What payment options do you accept?
Answer

We offer a variety of convenient payment options, including Paystack, Flutterwave, bank transfers, USSD, cash on delivery. You can select your preferred payment method during checkout.

Question How long does delivery take, and how much does it cost?
Answer

Delivery times vary depending on your location within Nigeria. We aim to deliver within [mention typical delivery timeframe, e.g., 2-5 business days] for most locations. You can see the estimated delivery time and cost during checkout after you enter your address. We offer standard shipping, express shipping and sometimes have free shipping promotions for orders over a certain amount. Be sure to check our Shipping & Delivery page for the most up-to-date information.

Question What is your return policy?
Answer

We want you to be completely satisfied with your purchase. If for any reason you're not happy, you can return your item(s) within 3 days of delivery for a full refund or exchange, provided they are in their original condition, unworn, and with tags still attached. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return.

Question What if I have a problem with my order or need help?
Answer

Our dedicated customer service team is here to assist you. You can reach us via email at support@icestreetclo.com, by phone at 02134567894, or through our live chat feature on the website. We strive to respond to all inquiries promptly and resolve any issues you may have. You can also check our Contact Us page for more information.